Customer Satisfaction Survey

Great service does not just happen; it requires a spirited attitude and a desire to exceed customer expectations. Your feedback will assist us in achieving just that.

 

We value your honest evaluation of our services.

 

Please rate your Boodai Aviation travel consultant:

If you deal with more then one consultant, please fill out another survey for fair evaluation. 

Name of your travel consultant
How do you usually make your travel arrangements? In Person   Phone   Mobile   Fax  Email
How would you rate the following attributes of your travel consultant?
How easy is it to get hold of your travel consultant? Easy        Average       Hard       Very Hard
Professionalism Excellent   Good   Average   Poor   N/A
Courtesy Excellent   Good   Average   Poor   N/A
Efficiency Excellent   Good   Average   Poor   N/A
Responsiveness / Helpfulness Excellent   Good   Average   Poor   N/A
Providing travel information / options Excellent   Good   Average   Poor   N/A
Problem solving Excellent   Good   Average   Poor   N/A
Delivery of travel documents Excellent   Good   Average   Poor   N/A
Overall satisfaction with the level of service you received from your travel consultant Excellent   Good   Average   Poor   N/A
 

Please rate our company services::

How would you rate the following attributes of our company?

Range of information (i.e. leaflets, brochures, etc...) that we have, concerning hotels, holiday packages, etc… Excellent   Good   Average   Poor   N/A
Variety of tours and packages that Boodai Aviation offers Excellent   Good   Average   Poor   N/A
“Meet and assist” service provided to you, upon arrival at your destination Excellent   Good   Average   Poor   N/A
Overall quality and service of the hotel, compared to our recommendation Excellent   Good   Average   Poor   N/A
Value received for the price paid for your package Excellent   Good   Average   Poor   N/A
Our ability to solve problems to your satisfaction Excellent   Good   Average   Poor   N/A
Efficiency of Invoicing/ Payment Process Excellent   Good   Average   Poor   N/A
Efficiency of the refund processes Excellent   Good   Average   Poor   N/A
Overall satisfaction with the level of service you received from Boodai Aviation Group Excellent   Good   Average   Poor   N/A
 

Please complete the following:

Do you find the Boodai Aviation newsletters informative and helpful? Please let us know how we can improve it.
Please give us your feedback or report any difficulties you experienced finding information on our website (www.boodaiaviation.com)?
Generally speaking did Boodai Aviation Group Exceed your expectations
 Satisfy your expectations
 Not up to your expectations
Would you use and recommend Boodai Aviation Group to your friends or business partners in the future? Yes
 No
If no, please explain:
If yes, please provide their contact information and an account manager will get in touch with them.
What can Boodai Aviation Group do to help you achieve your personal/business goals or to improve our level of service?
 

Please update us with your contact information:

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Name *
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